Senior Innovation Leader driving enterprise transformation through scalable digital platforms and intelligent automation.
Specializes in translating complex operational challenges into high-impact, production-ready solutions that accelerate delivery, reduce friction, and enable organizational agility.
Combines strategic vision with hands-on execution discipline, architecting low-code ecosystems, automating critical workflows, and establishing governance frameworks that balance innovation velocity with enterprise compliance.
Recognized for feasibility-first thinking, meticulous attention to data integrity and edge cases, and the ability to bridge technical and business stakeholders to deliver sustainable, future-ready platforms that fundamentally reshape how teams operate.
What do I need to get started? A blank canvas and a vision.
Specializes in translating complex operational challenges into high-impact, production-ready solutions that accelerate delivery, reduce friction, and enable organizational agility.
Combines strategic vision with hands-on execution discipline, architecting low-code ecosystems, automating critical workflows, and establishing governance frameworks that balance innovation velocity with enterprise compliance.
Recognized for feasibility-first thinking, meticulous attention to data integrity and edge cases, and the ability to bridge technical and business stakeholders to deliver sustainable, future-ready platforms that fundamentally reshape how teams operate.
What do I need to get started? A blank canvas and a vision.
Senior Solutions Specialist, IQ (Service Delivery)
CI Global Asset Management
May 2021
to June 2023
Full-time
- Analyze business processes and operational workflows to identify inefficiencies and design scalable automation solutions that enhance service delivery and customer experience
- Lead end-to-end solution development using Agile and Scrum methodologies, translating complex business requirements into actionable technical implementations
- Collaborate with cross-functional stakeholders to ensure alignment on objectives, timelines, and deliverables while maintaining operational continuity
- Leverage critical thinking and creative problem-solving to develop zero-cost automation solutions that dramatically improve efficiency
- Mentor team members through knowledge sharing and act with delegated authority during leadership transitions.
Detailed Description
- Designed and deployed multiple automation solutions for internal operations at zero cost, significantly increasing operational efficiency and reducing manual processing time by 65% across the service delivery team
- Engineered data integration solutions that streamlined cross-system data flow, improving data quality and eliminating manual errors across service delivery operations
- Eliminated manual data processing tasks through custom automation scripts and workflows, delivering significant time and cost savings for the organization